When to Call Management or Maintenance After Hours

This a quick guide as to how to prepare for a deposition and what you may expect.

Nobody likes to hear complaints. Especially when the complaints come from the same people over and over again. Community Association...

What can managers concentrate on to improve their management style? Among many things, there are four C's to keep in mind. Communication...

Social Media for Community Associations - Procedures and Etiquette , Online Conduct Guidance for Boards and Managers

New board members need a little orientation so that their experience is positive. I’ll give a few tips that will help both sides –...

Serving on the board of an association is an admirable duty. Most board members mean well and want to provide good service. They do this...

Have you ever had a contractor find out information discussed at a recent Board meeting? Does it feel like the fox is sleeping in the...

Anything can happen… at any time… Murphy’s Law right? Wait for it……….. (in the video) Board members and Property managers are faced with...

As managers and admin staff become more accustomed to a property and the routine administrative duties, they may forget to go outside and...

Who loves being micromanaged by others? Not a single person I know. Have you been a manager at a property where a board member, or maybe...

The second most popular complaint I receive (aside from the rogue board president) is that of the management company NOT doing their job....

Having the right employee join your association’s team is critical. Experience will tell you that the correct fit for your team is...

Karel Costa-Armas is a community association expert helping boards and homeowners gain clarity on their community processes.

What are homeowners entitled to expect from their association? Just as there are guidelines, laws, and procedures for Board Members,...

Are you familiar with Roberts Rules? What does Robert's Rules of Order mean? A handbook for running meetings effectively and efficiently,...